Privacy Policy

1.Information we collect

Depending on how you interact with us, we may collect:

• Identity & contact details you submit via forms or email (for example name, phone, email, company, event location and date)
• Preferences and correspondence related to quotes, bookings, logistics, or support
• Photos, videos, and related media captured when you hire our booths or robots for an event — including optional branded overlays
• Payment-related information handled by processors (we typically do not store full card numbers on our servers)
• Technical data from visits to our site (IP region, browser type, device, pages viewed, referrer) and optional cookies/pixels described below

2.How we use information

We process personal information to:

• Deliver contracted services (equipment, staffing, timelines, onsite operations)
• Communicate with you before and after events, including confirmations and follow-ups
• Deliver shareable outputs (for example branded photos to guests' phones where your package includes that)
• Operate and improve our website, quoting tools, analytics, fraud prevention, and security
• Meet legal or safety obligations where applicable

3.Sharing with third parties

We do not sell your personal information. We may disclose information where needed to vendors who help run our business — hosting, CRM, calendars, invoicing/payments, messaging, analytics/ad platforms, and similar tools — under strict instructions to use data only for those services. We may also disclose information if required by law, to protect rights and safety, or in connection with a merger or asset sale (with notice where required).

4.Retention

We keep information only as long as needed for the purposes above, including legal, accounting, and dispute resolution requirements. Event media may be retained per your package, contract, or written instructions; ask us for deletion options where available.

5.Your choices & rights

Depending on where you live, you may have rights to:

• Access a copy of personal information we hold about you
• Request correction of inaccurate information
• Request deletion where applicable (some legal exceptions may apply)
• Opt out of certain marketing communications

To exercise these rights, reach us via the Contact page or the information in the site footer. We may need to verify your request.

6.Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No online transmission or storage is completely secure; we encourage strong passwords and caution when sharing links to galleries or downloads.

7.Cookies, analytics & advertising

We may use cookies, pixels, and similar technologies to remember preferences, measure traffic, and support advertising performance (for example Meta or other platforms if enabled on your visit). You can control cookies through your browser settings. Some features may not work if you disable certain cookies.

8.Children

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate consent. If you believe we have collected such information, contact us and we will take appropriate steps.

9.Changes to this policy

We may update this policy from time to time. We will post the revised version on this page and adjust the "Last updated" date. Material changes may be communicated by email or a notice on our site where appropriate.